All requests for bookstore returns must be made within 30 days of invoice date. Bookstore returns must have prior authorization.
Books must be received at ASCO in good condition and accompanied by a copy of the packing slip (no exception). Refunds will be for the purchase price only and will not include shipping fees. Return postage is solely the responsibility of the returnee and will not be incorporated in the refund.
DVDs, CD-ROMs, podcasts, virtual meetings, electronic software downloads, and any other online modules and resources are not eligible for return unless defective (CD-ROMs/DVDs only).
Requests for returns should be made to:
American Society of Clinical Oncology
Attn: Customer Service Department
2318 Mill Road, Suite 800
Alexandria, VA 22314 USA
Fax: 703-518-8155 (24 hours)
Contact the Customer Service Department 1-888-273-3508 or at 703-519-1430, Monday to Friday from 8:30 AM to 5:00 PM (EST).