Q: How can I place an order?
A: To place an order online, select your items and checkout. You can use your existing Amazon account to checkout or create a new one.
You can also place an order by phone, fax or email.
1-888-273-3508 or at 703-519-1430, Monday to Friday from 8:30 AM to 5:00 PM (EST).
Fax: 703-518-8155 (24 hours)
Q: How do I place a bulk order?
A: If you would like to order more than 9 copies please call 703-519-1430 or 1-888-273-3508 Monday-Friday from 8:30AM to 5:00PM (Eastern Time) to get a quote.
Q: Having problems activating your product?
A: If you experience problems activating your product, please contact ASCO Technical Support Monday through Friday from 8:30 AM to 5:00 PM Eastern Time at 877-692-8197 (in the U.S.) or 571-483-1495 (U.S. or international), or via e-mail:
Q: How do I contact ASCO?
A: For technical support and assistance, please email firstname.lastname@example.org or call 571-483-1495, Monday through Friday from 8:30 AM to 5:00 PM Eastern Time.
For questions about orders placed via email or fax, or for bulk orders, please contact the Customer Service Department Monday through Friday from 8:30 AM to 5:00 PM EST at 1-888-273-3508 or at 703-519-1430.
Q: What payment methods does ASCO accept?
A: ASCO accepts the following major credit cards: Visa, MasterCard, American Express, Discover
Q: How long does it take to receive my order?
A: ASCO offers Standard and Expedited shipping; delivery time varies by geographic area. Please see the Shipping Information page for more details.
Q: How can I track my order?
A: Log in, click on My Account, then click on Track Packages under Order Information.
Q: How do I activate a digital product?
A: You will be receiving an email with your activation code following the order confirmation email. Please go to asco.org/activate and follow the prompts to submit your activation code. Please note that the email with the activation code will be sent to the email address you used for your purchase.
Q: How can I access my order history?
A: For orders placed before May 2012, please go to store.asco.org, log in and click on History under Customer Service. For orders placed after May 2012, Log in to your amazon account, click on My Account, then click on Track Packages under Order Information.
Q: Who do I contact with questions about ASCO membership?
A: Contact ASCO Member Services for questions about ASCO membership and member benefits at(888) 282-2552, (703) 299-0158, or email@example.com.
Q: What is the return policy?
A: All requests for bookstore returns must be made in writing within 30 days of invoice date. Bookstore returns must have prior authorization. Requests should be mailed or faxed to ASCO. Books must be received at ASCO in good condition and accompanied by a copy of the packing slip (no exception). Postage is solely the responsibility of the returnee and will not be incorporated in the refund. DVDs, CD-ROMs, podcasts, virtual meetings, electronic software downloads, and any other online modules and resources are not eligible for return unless defective (CD-ROMs/DVDs only).
American Society of Clinical Oncology
Attn: Customer Service Department
2318 Mill Road, Suite 800
Alexandria, VA 22314