Phone: 1-888-282-2552 or at 703-299-0158
Hours: Monday through Friday from 8:30 AM to 5:00 PM EST
Q: How do I place an order?
A: To place an order online, please select the items you wish to purchase, click “add to cart”, and checkout. You can use your existing Amazon account to checkout or create a new one.
You can also place an order by contacting our Customer Service Center.
A: You will receive an email with your activation code following the order confirmation email. Please go to asco.org/activate and follow the prompts to submit your activation code. Please note that the email with the activation code will be sent to the email address you used for your purchase.
Q: Having problems activating your product?
A: If you experience problems activating your product, please contact the appropriate team below. You may also contact ASCO’s Customer Service Center for assistance.
Virtual Meeting — firstname.lastname@example.org
ASCO-SEP — email@example.com
MOC — firstname.lastname@example.org
Other Products — email@example.com
Q: Who do I contact for Technical Assistance?
A: For technical support and assistance, please email firstname.lastname@example.org. You may also contact ASCO’s Customer Service Center for assistance.
Q: What payment methods does ASCO accept?
A: ASCO accepts the following major credit cards: Visa, MasterCard, American Express, Discover
Q: How long does it take to receive my order?
A: ASCO offers Standard and Expedited shipping; delivery time varies by geographic area. Please see the Shipping Information page for more details.
Q: How can I access my order history?
A: For orders placed before May 2012, please go to store.asco.org, log in and click on History under Customer Service. For orders placed after May 2012, Log into your amazon account, click on My Account, then click on Track Packages under Order Information.
Q: How can I track my order?
A: Log into your amazon account, click on My Account, then click on Track Packages under Order Information.
Q: Who do I contact with questions about ASCO membership?
A: Contact ASCO Member Services for questions about ASCO membership and member benefits at (888) 282-2552, (703) 299-0158, or email@example.com.
Q: What is the return policy?
A: All requests for bookstore returns must be made in writing within 30 days of invoice date. Bookstore returns must have prior authorization. Requests should be mailed or faxed to ASCO. Books must be received at ASCO in good condition and accompanied by a copy of the packing slip (no exception). Postage is solely the responsibility of the returnee and will not be incorporated in the refund. DVDs, CD-ROMs, podcasts, virtual meetings, electronic software downloads, and any other online modules and resources are not eligible for return unless defective (CD-ROMs/DVDs only).
American Society of Clinical Oncology
Attn: Customer Service Center
2318 Mill Road, Suite 800
Alexandria, VA 22314